Terms of Service
Effective Date: [Insert Date]
Welcome to NaturNorbu (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your use of our website [Insert Website URL] (the “Website”) and your purchase of our products, including Nyimo Tibetan incense, Thangka paintings, and handcrafted artworks (collectively, “Products”). By accessing, browsing, or using the Website, or purchasing any Products from us, you (“you”, “your”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or purchase our Products.
1. General Terms
1.1 We reserve the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website or purchase of Products after changes are posted constitutes your acceptance of the modified Terms.
1.2 NaturNorbu is a brand specializing in traditional Tibetan handicrafts, committed to using natural raw materials and traditional handcrafting techniques. All Products are handcrafted by skilled artisans, including Intangible Cultural Heritage Inheritors.
1.3 You must be at least 18 years old to use the Website and purchase our Products. By using the Website, you confirm that you are 18 years of age or older.
2. Ordering and Payment
2.1 When you place an order on the Website, you are making an offer to purchase the Products specified in your order at the prices listed on the Website at the time of ordering. We reserve the right to accept or reject any order at our discretion, including but not limited to orders with incorrect pricing, out-of-stock Products, or orders that violate these Terms.
2.2 All prices listed on the Website are in [Insert Currency] and do not include shipping fees, taxes, or other additional charges, unless otherwise stated. You are responsible for paying all applicable shipping fees, taxes, and other charges associated with your order.
2.3 We accept the payment methods specified on the Website. By providing your payment information, you confirm that you are authorized to use the payment method and that the information you provide is accurate and complete. We reserve the right to cancel any order if payment is not successfully processed.
3. Shipping and Delivery
3.1 We will ship your order to the shipping address you provide during checkout. You are responsible for providing a correct and complete shipping address. We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping information.
3.2 Shipping times vary depending on your location and the shipping method selected. We will provide an estimated delivery time at the time of ordering, but we do not guarantee delivery times. Delays may occur due to factors beyond our control, including but not limited to customs clearance, weather conditions, and carrier delays.
3.3 Once your order is shipped, we will provide you with a tracking number (if available) so you can track the status of your shipment. Risk of loss or damage to the Products passes to you upon delivery to the carrier.
4. Returns and Refunds
4.1 We strive to ensure that you are satisfied with your purchase. However, due to the nature of our handcrafted Products, each item may have slight differences in texture, color, scent, or appearance. These differences are inherent to traditional handcrafting and are not considered quality defects. We do not accept returns or provide refunds for such differences.
4.2 You may return a Product within 14 days of receipt if the Product is damaged, defective, or not as described. To initiate a return, please contact us at [Insert Contact Email] with your order number and a description of the issue. We will provide you with instructions on how to return the Product.
4.3 Returned Products must be in their original condition, unused, and in their original packaging. You are responsible for paying the return shipping fees, unless the return is due to our error (e.g., damaged or defective Product).
4.4 Once we receive and inspect the returned Product, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Shipping fees are non-refundable unless the return is due to our error.
5. Product Disclaimer
5.1 All Products are made from natural raw materials and traditional handcrafting techniques. We do not use any chemical additives. However, we cannot guarantee that the Products will not cause allergic reactions in some individuals. If you have allergies to any natural materials (e.g., herbs, wood), please use the Products with caution.
5.2 Thangka paintings and handcrafted artworks are fragile. Please handle them with care. We are not responsible for damage caused by improper handling, storage, or use of the Products after delivery.
5.3 We make every effort to accurately display the colors, textures, and details of the Products on the Website. However, due to differences in computer monitors, mobile devices, and lighting conditions, the actual appearance of the Products may vary slightly from the images on the Website.
6. Intellectual Property
6.1 All intellectual property rights in the Website, including but not limited to text, images, logos, trademarks, designs, and content, are owned by or licensed to NaturNorbu. You may not copy, reproduce, distribute, modify, or use any of these intellectual property rights without our prior written permission.
6.2 All designs, patterns, and craftsmanship of our Products are the exclusive intellectual property of NaturNorbu. You may not reproduce, copy, or sell our Products or any part thereof without our prior written permission.
7. User Responsibilities
7.1 You agree to use the Website only for lawful purposes and in accordance with these Terms. You may not use the Website to engage in any illegal, fraudulent, or harmful activity.
7.2 You agree not to make any false or misleading statements when placing an order or contacting us. You also agree not to engage in恶意下单 (malicious ordering), 恶意差评 (malicious negative reviews), or any other behavior that may harm our brand or business.
8. Privacy Policy
8.1 We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using the Website or purchasing our Products, you agree to our Privacy Policy.
9. Limitation of Liability
9.1 To the maximum extent permitted by law, NaturNorbu shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Website or purchase of Products, including but not limited to damages for loss of profits, loss of data, or personal injury.
9.2 Our total liability to you for any claim arising out of or in connection with these Terms or your purchase of Products shall not exceed the total amount you paid for the Products in question.
10. Governing Law and Disputes
10.1 These Terms shall be governed by and construed in accordance with the laws of [Insert Governing Law/Jurisdiction].
10.2 Any dispute arising out of or in connection with these Terms or your purchase of Products shall be resolved through friendly negotiation. If negotiation fails, the dispute shall be submitted to the courts of [Insert Jurisdiction] for resolution.
11. Contact Us11. Affiliate Program
If you have any questions, concerns, or requests regarding these Terms or our Products, please contact us at:
Email: [Insert Contact Email]
Website: [Insert Website URL]