At TibetNorbu, we are dedicated to ensuring that our customers are completely satisfied with their purchases. We recognize that each person has their own favorite aroma, which is why we offer a hassle-free return policy.

We provide a 60-day return window starting from the date the order is placed. Within this period, customers may initiate a return request for any reason free of charge. Our return policy has zero fees, and we cover all shipping, handling, and restocking costs related to returns.

To qualify for a return, you must provide a receipt or proof of purchase. We would also appreciate it if you could share your feedback on the products or suggestions for improvement.

To initiate a return, please contact our customer support team via naturnorbu@gmail.com. We will process your request promptly upon receipt of your email. Typically, we will issue a full refund to your original payment method within 48 hours. If you have not received your refund within 48 hours, please email our support team at naturnorbu@gmail.com. Kindly note that banks and credit card companies require additional time to process and credit the refund to your account.

We take pride in delivering premium customer service and aim to guarantee your full satisfaction with every purchase. If you have any questions or concerns regarding our return policy, feel free to contact our customer support team at naturnorbu@gmail.com.

Please inspect your order immediately upon delivery. Contact us right away if your item is defective, damaged, or incorrect so we can assess the problem and resolve it properly.

Certain items are non-refundable, including custom merchandise (custom orders, personalized goods) and personal care products such as cosmetics. Returns will not be accepted for hazardous materials, flammable liquids and gases. Contact us if you are unsure whether your item qualifies for return.

Exchange requests are reviewed case by case, subject to the final judgment of TibetNorbu Co. Once an exchange application is approved, the replacement goods will be dispatched. Each customer is limited to one exchange per order.

TibetNorbu

Email: naturnorbu@gmail.com